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Increasing Competitiveness and Reducing Costs in Today's Economy
sponsored by Microsoft Corporation India Pvt Ltd
 | White Paper: | Posted: 24 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
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A Guide to the Value of Reliable Data in Manufacturing
sponsored by DataFlux Corporation
| White Paper: | Posted: 04 Nov 2009
| | Published: | 02 Nov 2009 | |
Summary: |
This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
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A Better Bottom Line - Implementing Efficient Business Solutions
sponsored by SAP AG
| White Paper: | Posted: 30 Oct 2009
| | Published: | 01 Feb 2008 | |
Summary: |
Efficient operations help you better control costs and enable you to offer
more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
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How Technology Can Help You Expand Your Business
sponsored by SAP AG
| White Paper: | Posted: 30 Oct 2009
| | Published: | 01 Dec 2007 | |
Summary: |
Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
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How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Cashing in on Customer Intelligence in the Financial Services Industry
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
| White Paper: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
| White Paper: | Posted: 02 Oct 2009
| | Published: | 02 Oct 2009 | |
Summary: |
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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ERP in SMB: Exploring Growth Strategies
sponsored by SAP
| White Paper: | Posted: 28 Sep 2009
| | Published: | 15 Nov 2007 | |
Summary: |
This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
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Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 25 Sep 2009
| | Published: | 08 Sep 2009 | |
Summary: |
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
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Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment
sponsored by CDC Global Services - Catalyst
| White Paper: | Posted: 15 Sep 2009
| | Published: | 15 Sep 2009 | |
Summary: |
This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
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Increasing Customer Experience via Rich Information Applications
sponsored by Actuate
| White Paper: | Posted: 10 Sep 2009
| | Published: | 09 Sep 2009 | |
Summary: |
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service