Customer Knowledge Management White Papers

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Customer Knowledge Management White Papers (View All Report Types)

An Introduction to ABM Scoring sponsored by TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 08 Feb 2021 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

Making Sense of the Chaos: Measuring The Influence of Social Media sponsored by IBM WHITE PAPER: In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue. Posted: 02 Mar 2014 \| Published: 30 Jun 2013 TOPICS: CRM \| Customer Data Management \| Customer Interaction Services \| Marketing \| Social Computing \| Social Networking

Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM

The Definitive Guide to Lead Nurturing sponsored by Marketo WHITE PAPER: The goal of this guide is to arm B2B marketers with the ultimate resource for lead nurturing, whether you’re just starting to think about lead nurturing in your business or are looking for ways to enhance and optimize your existing programs. Read this definitive guide to learn more. Posted: 12 Nov 2010 \| Published: 12 Nov 2010 TOPICS: Customer Data Management \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Lead Generation \| Lead Management

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Are You Asking the Right Questions? sponsored by Hewlett Packard Enterprise WHITE PAPER: Make sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies. Posted: 03 Jul 2014 \| Published: 03 Jul 2014 TOPICS: Business Intelligence \| Business Process Management \| Cloud Computing \| Customer Data Management \| Mobile CRM \| Mobile Device Management

A Success Model For CRM Integration sponsored by Scribe Software Corporation WHITE PAPER: Access this informative white paper to learn how effectively integrating CRM applications into the enterprise can help you turn CRM into a strategic asset, creating actionable advantage for sales and service teams. Posted: 12 Nov 2013 \| Published: 31 May 2013 TOPICS: Application Integration \| CRM \| Customer Data Integration \| Customer Data Management \| SOA

5 Mistakes Auditing Virtual Environments (You Don't Want to Make) sponsored by HyTrust WHITE PAPER: Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process. Posted: 21 Jul 2011 \| Published: 21 Jul 2011 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Customer Data Management \| Data Center Management \| Data Centers \| Data Security \| eCommerce \| Virtualization Security

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

Three Tips for Measuring Voice in the Sea of Big Data sponsored by Calabrio, Inc. WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. Posted: 03 Apr 2014 \| Published: 03 Apr 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Mining Software