WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
Ensuring that business operations continue regardless of any circumstance is big business. Whether disruptions come as a result of natural disasters; sabotage (malware); technical failures in data storage or networking components.
WHITE PAPER:
This paper explains why and how to apply static analysis tools in the context of a policy-based security process that not only prevents security vulnerabilities, but also focuses on SDLC productivity.
EGUIDE:
Server virtualization and virtual desktops can make configuring and managing storage systems a lot tougher. These 10 tips can help ease some of the stress caused by managing storage in a virtual environment.
WHITE PAPER:
This paper will explore the changing networking environment and how this new design approach helps organizations improve business and technology performance while minimizing investment risk.
WHITE PAPER:
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
EGUIDE:
This E-Guide from SearchEnterpriseWAN.com describes why Quality of Service (QoS) is not the cure-all it used to be and explores how to go beyond the constraints of WAN QoS to safeguard and deliver the applications in your enterprise.
WHITE PAPER:
In this document we explore five common networking challenges that enterprises face—network protection, guest user access, network visibility and monitoring, application access control, and identity-based Quality of Service (QoS)—and discuss how UAC can be used to address each
TRIAL SOFTWARE:
NetFlow Tracker is a solution that uses Cisco IOS NetFlow and IPFIX information for in-depth LAN/WAN and application troubleshooting, trend analysis and capacity planning.
