WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
CASE STUDY:
This exclusive case study reveals how the right analytics strategy enabled the law firm Ashurst Australia to address the challenges of business growth by analyzing business performance, identifying opportunities for improvement, and more.
WHITE PAPER:
Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more.
WHITE PAPER:
This white paper discusses the inherent challenges of dealing with "big data": overwhelming information that seems to come from everywhere and everything. Continue reading to discover strategies for overcoming these challenges by processing "big data" and providing impressive, real-time decision making.
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
WHITE PAPER:
Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.
TECHNICAL ARTICLE:
With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world.
WHITE PAPER:
New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics.
EGUIDE:
Find out how to overcome the business intelligence initiative challenge of low-quality data in this expert e-guide with strategies such as translation matrix entries and historical data scrubbing.
PODCAST:
Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
