Oracle Research Library

Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution and empower your employees to respond quickly to customer demands and increase customer satisfaction. In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Learn how you can stay connected and make more informed decisions by:

• Giving your whole company a complete view of customer history inside and outside of their customer relationship management (CRM) system.
• Enable your team to quickly hit the ground running with a native Microsoft Office experience. This includes using tools that they are familiar with, such as Microsoft Office Outlook for tasks, calendar, and contact management, Microsoft Office Excel for reporting, and Microsoft Office Word for mail merges.
• Help to drive return on investment (ROI) through increased company-wide productivity.