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Product: |
TIBCO® Utilities Solutions |
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Company: |
TIBCO Software Inc. |
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Type: |
Software |
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Description: |
TIBCO Real-Time Customer Service for Utilities solution improves customer service at lower cost by providing your employees with a consistent, comprehensive view of the customer across multiple internal systems such as Siebel eEnergy and customer information systems from vendors such as SAP, Peoplesoft and others. This provides the back office process automation capability for delivering the right information to the right people at the right time, enabling prompt decision-making, increased operational efficiency, reduced costs and enhanced customer service.
Homemovers: When a customer moves house they need to inform their utility suppliers of their impending move, which can often lead to a long and arduous series of communications, including final meter readings, bill settlement and renewed services at their new address. Homemovers solution enables the utility to handle these customers' requirements and to integrate with existing systems. |
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Related Products: |
Business Integration Software | Business Process Automation | Utilities Industry |
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